Bakso108 Privacy Policy — User Personal Data Protection
This policy explains how bakso108 collects, uses, stores, and protects the personal information of Malaysian users. We are committed to safeguarding your privacy in line with best practices in data protection.
Effective date: 1 January 2026. All updates will be published on this page.
1. Information We Collect
When you register or use the bakso108 platform, we collect various types of information to keep our services running smoothly and securely. This information falls into several key categories:
Account & Identity Information
- Full name as shown on a valid government-issued identity document.
- Mobile number used for verification and important communications.
- Passwords are stored in encrypted form — we do not store passwords in plain text.
- Date of birth for minimum age verification (18 years and above).
Financial & Payment Information
- Records of deposit and withdrawal transactions in MYR (RM).
- Bank account holder name used for transactions via DuitNow and FPX.
- Financial activity history within your account for compliance and internal audit purposes.
Device & Browser Data
- IP address, browser type, and operating system of the device used.
- Access log data including login timestamps, pages visited, and session duration.
- General geolocation information derived from your IP address, used for security and fraud detection purposes.
2. How We Use Your Information
Bakso108 only uses collected information for legitimate purposes directly related to platform operations. We do not sell users' personal data to any third party for marketing or commercial purposes.
The information you provide is used for the following purposes:
- Account verification and security — ensures that only the rightful account owner can access the account and process transactions.
- Financial transaction processing — to facilitate deposits and withdrawals in MYR via supported local payment methods.
- Service communications — sends important notifications such as registration confirmations, security alerts, and account updates via SMS or our platform.
- Service improvements — analyses platform usage patterns to improve performance, the user interface, and your overall experience.
- Legal compliance — to comply with applicable local legal requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA).
Our commitment: bakso108 will not use your data for purposes beyond those stated in this policy without first obtaining your consent.
3. Cookies & Session Tracking
The bakso108 platform uses cookies and similar session-tracking technologies to enhance your experience and keep your account secure. Cookies are small text files stored on your device when you visit our site.
Types of Cookies Used
- Session cookies — used to maintain your logged-in status while you use the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your language settings and display preferences so you don't have to reconfigure them each time.
- Security cookies — helps detect unauthorised access attempts and protects your account from suspicious activity.
- Analytics cookies — collects anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling session cookies may affect your login functionality and account security.
4. Data Storage, Security & Sharing
Technical Security
Bakso108 uses SSL (Secure Socket Layer) encryption for all communications between your browser and our servers, ensuring that data in transit cannot be intercepted by third parties. User passwords are stored using cryptographic hashing methods that cannot be decrypted.
Account and transaction data is stored on secure servers with strict access controls. Only authorised personnel may access user data, and only when required for operational or customer support purposes.
Third-Party Sharing
Bakso108 does not sell, trade, or disclose users' personal information to third parties for marketing purposes. However, we may share data in the following limited circumstances:
- Approved payment providers (such as DuitNow and FPX) that require transaction details to process your deposits and withdrawals.
- Technical service providers that support platform operations, bound by confidentiality agreements.
- Legitimate authorities such as law enforcement agencies, where required by Malaysian law or a valid court order.
5. User Rights & Contact Us
As a registered bakso108 user, you have the following rights over your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You may request a copy of the personal information we hold about you at any time. Requests will be processed within 14 business days.
If your information is inaccurate or out of date, you may request a correction through your account panel or by contacting our customer support.
You may request the closure and deletion of your account. Certain data may be retained for a period required by law before it is permanently removed.
You may object to the processing of your data for specific purposes. Requests will be reviewed in accordance with applicable legal and contractual requirements.
Privacy Policy Updates
Bakso108 reserves the right to update this policy at any time. Users will be notified of any material changes via platform notifications or SMS. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
For any enquiries, requests relating to your personal data, or privacy-related complaints, please reach out to our team:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 3 business days. For matters requiring further investigation, we will inform you of the expected resolution timeline.
